Contact Us
For website content issues only
We are a pure information website and do not handle any orders, payments, logistics, or customer service matters.
If you have issues with packages, refunds, or customer service, please contact your chosen forwarding provider directly.
Issues We Can Help With
- Errors or outdated information on the website
- Unclear or incorrect instructions in tutorials
- Technical issues (website inaccessible, etc.)
- Content suggestions or improvement ideas
Contact Method
Issues We Cannot Help With
Please do NOT contact us about
- Package tracking or logistics queries
- Order issues or refund requests
- Forwarding provider customer service issues
- Price inquiries or service recommendations
- Personal shopping or forwarding services
For these issues, please contact your chosen forwarding provider directly. Each company has its own customer service team and tracking system.
Response Time
We will respond to website content-related questions within 2-3 business days.
As a small team, we may not be able to reply to all emails. Thank you for understanding.
Frequently Asked Questions
Where is my package?
Please log in to your chosen forwarding provider's website to track your package. We do not handle any logistics.
How do I request a refund?
Please contact your forwarding provider's customer service directly. Each company has its own refund policies and procedures.
Which forwarding company do you recommend?
We are a neutral information website and do not recommend any specific provider. Please choose based on your own needs.
What if I find an error on the website?
Please contact us via email, specifying the page and error content. We will correct it as soon as possible.